AI Manager for Termolend

A case study on deploying an AI manager in Termolend's call center to speed up lead handling and increase sales conversion.

Client

Termolend is a stretch-ceiling company based in Tashkent.

Problem

• New inquiries were arriving faster than managers could respond
• Missed calls led to lost opportunities
• Call quality depended too much on individual operators
• Sales were limited by call-center staffing capacity

Solution

Implemented an AI manager that:

1. Responds to incoming inquiries instantly
2. Runs structured sales conversations and identifies customer needs
3. Qualifies leads and passes them to managers in the CRM
4. Works 24/7 and prevents inquiry loss

Tech stack

• Voice AI: Vapi
• Automation: n8n
• Sales logic: scripts and lead qualification
• Integrations: CRM + telephony + analytics

Results

• 100% of incoming inquiries were processed
• Lead-to-sale conversion increased by 95%
• Sales grew by 58%
• Call-center operations became more stable without increasing headcount

What worked best

1. Immediate first response with no wait time
2. Consistent call quality across all conversations
3. Transparent funnel from inquiry to sale